The following is a guide to help outline specific details and circumstances regarding work we are hired to do. Some items will not apply to the work we are doing together, others will. If you have any questions, please ask and we’ll be glad to clarify.
These Assumptions apply to all work performed by Matthew Simpson (Infusion) and are hereby incorporated by reference into all Estimates, Scopes of Work, Project Proposals, Consulting Packages, and other “Work-For-Hire” documentation.
Development Platform: Self-hosted WordPress platform
Final Deliverable: A web site built on a WordPress platform with an administrative management console, digital files uploaded to Infusion’s hosting servers via secure FTP transfer (or as outlined in the “Scope of Work”).
Hosting: All code is assumed to be hosted by Infusion or one of Infusion’s “Recommended Hosting Providers.” Should the Client choose to host the web site elsewhere, please ensure that the selected hosting configuration meets WordPress’ minimum server requirements. Additional testing or configuration required as a result of alternative hosting will be the responsibility of the Client and is not included in the Scope of Work, unless specified.
Development Warranty: In accordance with the agreed upon “Specification Document” and/or “Scope of Work”, if any development errors are discovered within (90) ninety days following the launch of the web site, they will be corrected at no charge to the Client. This does NOT include feature enhancements, adjustments, upgrades, or alterations to the delivered site.
Change Management Process: Changes and feature requests will be handled according to established Infusion’s Standard Terms of Service and submitted to Client for approval.
Usage Documentation: Documentation of training and usage instruction is the responsibility of the Client and is not included in the Scope of Work, unless specified.
Content: Infusion will upload either basic placeholders for content, or the content that has been provided by the Client, as outlined within the Scope of Work. The Content will be created, provided, and populated in the finished website by the Client, unless otherwise specified in the Scope of Work documentation. Additional content uploads, insertions, or adjustments will be the responsibility of Client.
Testing: Infusion will provide a test version of the site for the Client’s review and feedback. The Client will test the system and process flow prior to launch and provide feedback to Infusion. Any functional changes to the project presented to Infusion during testing phase are not included in the Scope of Work in accordance with Infusion’s Standard Terms of Service.
Training Procedures: Infusion will provide one (1) basic training session to administrative users if requested by the Client (or if outlined within the Scope of Work,) via an established test site prior to launch. Up to ten (10) administrative users may participate in this training. Additional training sessions can be made available to the Client, but are not included in the Scope of Work unless outlined. Additional training sessions will be provided at Infusion’s current rates.
Domains: Domain name management, advanced DNS setup, registration, and associated costs are NOT included in the scope of this estimate, unless specifically identified in the Scope of Work.
Browser Compatibility: The website will be developed and tested to ensure cross-browser compatibility and responsive design. That said, the web is a constantly changing environment and new versions and updated releases of browsers can impact how a site is rendered on screen. We will test your site in the latest versions of the world’s most popular browsers at the time of the site’s launch.
We make an effort to ensure that many older browser versions still commonly in use will also be compatible with your new site, however there can be minor rendering issues that are may be unseen on testing servers. We will address any of these rare issues with you on a case-by-case basis and do our best to provide you the best support possible. There are however some issues that can not be easily resolved when it comes to older technology.
Should a new version of a browser release prior to site launch, we may be required to spend additional development time outside of the Scope of Work to ensure your newly developed site works within the framework of the new or updated browser. We will alert you should this become an issue. Rendering of your web site in browser versions released AFTER launch are not included in the Scope of Work.
The WordPress Administrative Console (Admin Console) is optimized for use with the latest versions of the world’s most popular browsers. Less popular browsers/versions may not function optimally. Administrative personnel should use the latest technology to ensure optimum performance.
Administrative Access: Upon launch, Clients with Administrative Access to theWordPress Administrative Console are granted FULL ADMINISTRATIVE PRIVILEGES and access to the published website. BY REQUESTING AND ACCEPTING ADMINISTRATIVE ACCESS, THE CLIENT ACKNOWLEDGES THAT THEY AND THEIR REPRESENTATIVES ARE RESPONSIBLE TO ANY CHANGES OR ALTERATIONS MADE TO THE FINAL DELIVERED PRODUCT. Restoration or maintenance work that is required due to Client alteration of the finished product is the responsibility of the Client. Such work is outside the Scope of Work and will be billable at Infusion’s current rates.